FAQ
What is your phone number?
You can text or call us toll-free at 1-844-KSPROUD (844-577-7683) on your home or mobile phone. We are owner operated so Jesse and Mike are not always able to take your call but if you leave a message we will usually call back in just a few minutes. We hope to have someone at the desk ready to answer the phone on the first ring one day but until then we are juggling making parts, boxing orders, and answering the phone. Thank you for your patience!
Is the Pyro Tower easy to assemble?
Yes! The entire Pyro Tower is assembled using just 5 pieces with the heaviest single piece weighing just 44 pounds and is easily handled by two people. The four Tower pieces are assembled using just 12 bolts and those pieces are attached to the bottom base using just 6 bolts. Average assembly time with two people should be less than 15 minutes. You can download and view the instruction manual here.
Where can I learn more about your "hand-oiled finish"?
We have an entire page devoted to explaining our unique metal finish that you can view here.
How are my items shipped?
Most of our products including the Pyro Tower and Pyro Burn Cages ship via FedEx Ground. Smaller items like replacement hardware or covers for the Pyro Tower may ship via USPS. The pieces for the Monolith Fire Tower are too large to ship via FedEx and requires a pallet for easy transport and is shipped via YRC Freight. We always request electronic lift gate delivery for our residential orders that require freight shipping so that they can lower the pallet to the ground without the need for special equipment on the receiving end. Our shipping software automatically emails tracking information for each package when it ships for your peace of mind.
How long will it take to receive my order?
In-stock items usually ship in 3 business days or less, depending on seasonal demands. Backordered items usually ship in less than 1 week. Large orders or orders requiring freight shipping may take longer to ship. FedEx Ground shipping reaches most places in 2-3 days. You can view the map below to estimate shipping time:
What is your cancellation and return policy?
You can view our cancellation and return policy by clicking here.
What kind of warranty or guarantee do you offer?
Pyro Tower products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. This determination will be made at the sole discretion of Pyro Tower personnel after inspecting damaged item either in person or by examining photos provided by the customer. Damage to product not covered under warranty will be replaced for a reasonable rate and a fee will be charged for return shipping.
Do you offer discounts for veterans or active duty military?
Absolutely. Just email us at fixit@badideasupply.com or use the chat function on this website to write in to request one. We are patriotic Americans and proud supporters of our military and first responders. Thank you all for your service and sacrifice!
Where can I view the assembly directions and manuals?
You can download a PDF version of the manuals and instructions here:
Privacy Policy
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at fixit@badideasupply.com or mailing us at:
Pyro Tower
943 E 620 Ave Mulberry Kansas US 66756
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at fixit@badideasupply.com or by mail at
Pyro Tower
[Re: Privacy Compliance Officer]
943 E 620 Ave Mulberry Kansas US 66756
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